u7u7u Privacy Policy

1. Introduction

u7u7u ("we", "us", "Platform") is committed to protecting the privacy and personal data of every player who uses our online casino, sports betting, and related services. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject. By registering an account or using u7u7u's services, you acknowledge that you have read and understood this policy.

This policy applies to all personal data collected through u7u7u's website at https://u7u7u.bet, its mobile-optimised platform, and any communications between u7u7u and registered or prospective players. If you do not agree with any part of this policy, please discontinue use and contact [email protected] to request account closure.

2. Information We Collect

u7u7u collects personal data through three main channels: information you provide directly, information generated through your use of the platform, and limited information received from trusted third-party providers such as payment processors and identity verification services.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address — required to create and verify your account and comply with age-verification obligations.
• Identity verification documents: government-issued photo ID (e.g., National ID card, passport), selfie photographs, and proof of address submitted during KYC review.
• Payment information: the name registered on your payment method (e.g., bKash or Nagad wallet name) and transaction reference numbers. u7u7u does not store full payment credentials — processing is handled by your chosen payment provider.
• Support communications: content of messages, emails, or chat transcripts you send to u7u7u's customer support team.

Information Generated Through Platform Use

• Transactional data: deposit and withdrawal amounts, dates and times, game participation history, bet amounts, and win/loss records.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source — collected automatically when you access u7u7u.
• Behavioural data: game preferences, feature usage patterns, promotional offer interactions, and self-exclusion or limit-setting activity used for responsible gaming monitoring and platform personalisation.

Information From Third Parties

• Identity verification providers: confirmation of identity match, document authenticity checks, and age verification results received from our KYC partners and stored alongside your account record.
• Payment processors: transaction confirmation status and fraud screening flags passed back from providers such as bKash, Nagad, Rocket, and Upay. u7u7u receives only the outcome data necessary to credit or debit your account.

3. How We Use Your Information

u7u7u processes personal data only for specific, defined purposes. We do not use your data for purposes incompatible with those stated at the time of collection without first obtaining your consent or where required by applicable law.

• Account management: creating, maintaining, and securing your player account; processing deposits and withdrawals; and delivering account-related notices.
• Identity and age verification: confirming you meet the 21+ age requirement and that your identity documents are authentic, in line with responsible gaming obligations.
• Fraud prevention and security: detecting and investigating suspicious account activity, preventing money laundering, and protecting the platform from exploitation and abuse.
• Responsible gaming: monitoring betting patterns for signs of problem gambling, delivering limit-setting prompts, and processing self-exclusion requests.
• Platform improvement and analytics: understanding how players use u7u7u, identifying technical issues, and optimising game performance. Analytics data is aggregated and anonymised where possible.
• Marketing communications: where you have opted in, sending information about new games, promotions, or bonuses relevant to your preferences. You may opt out at any time by contacting [email protected].

4. Legal Basis for Processing

u7u7u processes personal data on the following legal grounds:

• Contract performance: processing registration data, verifying identity, and handling deposits and withdrawals is necessary to fulfil our contractual obligations to you under the Terms and Conditions.
• Legal obligation: identity and age verification, anti-money laundering screening, and fraud reporting are required to comply with applicable laws and regulatory expectations.
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring, and analytics are processed on the basis of u7u7u's legitimate business interests, balanced against your rights as a player.
• Consent: marketing communications are sent only where you have given clear opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

5. Sharing Your Information

u7u7u does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances:

• Payment processors: transaction data necessary to process your deposits and withdrawals is shared with your chosen provider — e.g., bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Each operates under its own privacy and security terms.
• Identity verification partners: name, date of birth, and document data are shared with our KYC provider solely to confirm your eligibility to use u7u7u.
• Game studios: game session data (e.g., bet amount, game round ID, outcome) is shared with the relevant provider — such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi — to enable game functionality and dispute resolution.
• Authorities and regulators: u7u7u may disclose personal data to law enforcement or regulatory bodies where required by law, court order, or in the interests of preventing or detecting serious crime.

All third-party processors with whom u7u7u shares data are bound by data processing agreements requiring them to maintain appropriate security measures and process data only as instructed by u7u7u.

6. Cookies and Tracking Technologies

u7u7u uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit u7u7u. They do not contain executable code and cannot access other files on your device.

Categories of Cookies We Use

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core functionality.
• Analytics cookies: used to understand how players navigate u7u7u, which pages are most visited, and where technical errors occur. Data collected is aggregated and does not identify individual users.
• Preference cookies: store your language setting, display preferences, and other customisation choices so they persist across sessions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance or functionality of u7u7u. Instructions for managing cookies are available in your browser's help documentation.

7. Data Security

u7u7u implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and u7u7u's servers, access controls restricting personal data to authorised personnel only, regular security auditing and penetration testing of platform infrastructure, and encrypted storage of sensitive data at rest.

No method of data transmission or storage is 100% secure. While u7u7u takes every reasonable precaution , we cannot guarantee absolute security. If you become aware of any potential breach or unauthorised use of your account, notify us immediately at [email protected] so we can investigate and respond promptly.

8. Data Retention

u7u7u retains personal data for as long as necessary for the purposes described in this policy or as required by applicable law. In practice: account data is retained for the lifetime of your account plus a minimum of 5 years following account closure; transactional records and KYC documentation are retained for a minimum of 5 years from the date of the relevant transaction or verification; and support communications are retained for 3 years from the date of the last message.

When personal data is no longer required, u7u7u will securely delete or anonymise it. Where complete deletion is not immediately possible due to backup systems or legal hold requirements, u7u7u will isolate the data from further active processing until deletion is possible.

9. Your Rights

As a data subject, you have the following rights in relation to the personal data u7u7u holds about you. To exercise any of these rights, contact [email protected] with your full name, registered email address, and a description of the right you wish to exercise. u7u7u will respond within 30 days of receiving a valid request.

• Right of access: you may request a copy of the personal data u7u7u holds about you, together with information about how it is processed and with whom it is shared.
• Right to rectification: if any personal data u7u7u holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent for consent-based processing, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances — such as while a rectification request is being assessed — you may request that u7u7u pause active processing of your data without deleting it.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. u7u7u will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

u7u7u will not charge a fee for handling rights requests made in good faith. Where a request is manifestly unfounded or excessive, u7u7u reserves the right to charge a reasonable administrative fee or to refuse the request, with written reasons provided.

10. Third-Party Links and Partners

u7u7u's platform may display references to game providers or payment partners. While u7u7u selects third-party partners carefully and requires them to meet security standards, it is not responsible for the privacy practices or content of those third-party services. Each provider operates under its own privacy policy. u7u7u encourages you to review the privacy policies of any third-party service you interact with in connection with your use of u7u7u.

11. Children's Privacy

u7u7u's services are strictly intended for adults aged 21 and above. u7u7u does not knowingly collect personal data from individuals under the age of 21. If u7u7u becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on u7u7u, please notify us immediately at [email protected] so we can investigate and act without delay.

12. Changes to This Privacy Policy

u7u7u may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify registered players by email or via a notice within the platform.

Your continued use of u7u7u following the posting of a revised policy constitutes your acceptance of the changes. If the changes are material and you do not agree, you should stop using u7u7u and request account closure. The current version of this policy is always available at /privacy-policy.

13. Contact and Data Enquiries

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a potential data security concern, please contact u7u7u's support team. We aim to acknowledge all data-related enquiries within 72 hours and resolve them fully within 30 days.

Email us at: [email protected]